policies

Customer Care

At Extra-Capsa, we weave the fabric of our customer care with the same dedication and intention as our apparel. Our commitment to you extends far beyond the final stitch of our garments—it's a continuous thread that connects us before, during, and after your purchase.

Comprehensive Support: We understand that an exceptional shopping experience is as vital as the product itself. Our customer service team is the heart of our operations, ready to guide you through any inquiries with speed, compassion, and effectiveness. Whether you need assistance in selecting the perfect piece, navigating our website, or understanding our practices, we're here for you.

Reach Out With Ease: Your queries deserve swift and thoughtful responses. Reach out to us at extracapsa@gmail.com. You can also connect with us via our contact form on the website for direct inquiries. For an immediate response, our chat support is operational during business hours, ensuring real-time assistance.

Transparent Communication: We believe in clear and open communication. When you contact us, expect transparency and honesty in every interaction. We're not just resolving issues; we're building relationships and trust.

Feedback and Improvement: Your feedback lights the way for our improvement. We encourage you to share your experiences and suggestions. It's the compass that helps us refine and elevate our service. Every comment and critique is an opportunity for us to grow closer to our vision of unparalleled customer care.

Invested in Your Satisfaction: Your satisfaction is the measure of our success. We are resolute in ensuring that your journey with Extra-Capsa is nothing short of extraordinary. From the moment you discover our brand to the exciting unboxing of your order and beyond, we are dedicated to ensuring that every step is a testament to our commitment to excellence.

A Relationship Beyond Transactions: We see each customer as a vital member of the Extra-Capsa family. Our care extends beyond mere transactions; we're cultivating a community, a movement, a shared narrative of redefining reality—one decode at a time.

When you choose Extra-Capsa, you're not just purchasing apparel; you're casting a vote for conscious creation, for mindful living, for a future where quality and intention go hand in hand. And we're honored to walk this path with you.

For questions, concerns, or just a cosmic chat, our door is always open.

Welcome to Extra-Capsa—where care is woven into our very essence.

Privacy & Safety

Your privacy isn't just a priority at Extra-Capsa—it's a fundamental part of our ethos. We're committed to safeguarding your personal information with the highest levels of security and discretion.

Secure Data Handling: Every piece of information you share with us—from browsing history to personal details—is handled with utmost confidentiality. We employ advanced encryption and secure server connections to ensure that your data remains private and protected.

Trusted Payment Processing: For your peace of mind, all payments are processed through reputable, third-party banking institutions. This means your payment details are never stored on our servers and are subject to rigorous security checks with every transaction.

Responsible Data Collection: We collect only what we need to enhance your shopping experience—nothing more. This includes contact details for order confirmation, shipping updates, and occasional insights into our latest collections if you opt-in for these communications.

Transparent Communication: Should there be any changes to our policies or if we need to contact you regarding your purchase, we promise clear and timely communication. You'll always be in the loop, and your consent will be sought for any additional contact or data usage.

Wholesale Inquiries

Are you ready to spread the Extra-Capsa message through your retail space? We're on the lookout for partners who share our vision of a consciously crafted reality. Our unique apparel is not just clothing—it's a conversation piece, each threaded with the essence of awakening.

Partner with Us: We welcome wholesale inquiries from retailers with a passion for products that tell a story. As an Extra-Capsa wholesale partner, you'll be a vital part of the cosmic thread that connects us all, offering your customers apparel that transcends the ordinary.

Simple & Transparent Process: Getting started is easy. Contact extracapsa@gmail.com with the subject line "Wholesale Inquiry" and include a brief introduction to your business. We’ll provide you with everything you need to know about our wholesale pricing, order minimums, and partnership benefits.

Let’s Grow Together: Our goal is to forge long-lasting relationships with retailers that help expand our community of thinkers, dreamers, and seekers. Together, we can take the Extra-Capsa experience to new horizons and co-create a reality where quality, narrative, and purpose are interwoven into every garment sold.

Let's embark on this journey to elevate consciousness and style,

one decode at a time.

Payment Methods

payments

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